AUDIT REVEALS CARE CONCERNS

An audit doesn’t always reveals financial problems. When I was searching for a good article to write about, I found the article ‘Audit reveals care concerns’. First, I thought it wasn’t a good article. Nevertheless, I read it. When I was done with it, I’ve changed my opinion. An audit doesn’t always care about financial stuff, does it?

In a Christchurch rest home in Papanui, an audit disclosed problems about the well-being of the residents. It was a staff member of Windermere rest home who criticised the treatment of patients.
The employee said that “staffing levels were disgraceful and residents were being neglected”.

After hearing this announcement, Healthcare Compliance Solutions did an emergency audit.
The control confirmed the staff member was telling the truth.

Because the audit report enclosed details about residents and staff, the Canterbury District Health Board first didn’t want to gave a copy of this report. Afterwards, when all private details were eliminated, the Press get a summary of the main problems.

The problems were various. Like the employee said, there was a problem with “the workplace culture and staff relations”. But there are much more troubles in Windermere rest home, such as badly dietary service, lack of clinical leadership, ...
Furthermore, the rest house didn’t even fulfil the obligations which were mentioned in the contract, like care planning, family involvement, medication, ...
According to the summary, these issues arise from “poor management and clinical leadership”

I think it’s very good that the staff member told about the problems in the rest house. The residents, elderly people, aren’t able to protect or even to take care of themselves. Consequently, this negligence must made public to help these people. Finally, I hope that the wrongdoers will not get off scot free and that the new manager and staff will take good care of the residents.